RICON i-Survey

RICON i-Survey features a single 9-inch, uni-purpose device that is both physically and electronically secured for use in the
field for survey. It can connect either to Wi-Fi network or 3G and relay all data in real time. The device come pre-configured with
your credentials out of the box, it is self-deployable without specialist IT support and is simple to operate with only one
Power On/Off button. Thanks to internal battery i-Survey device can operate 8 hours even when there is electricity power cut.
Device can operate also when there is no communication. It still collects data and when connection is back sends all collected
data to i-Survey Management Platform.

99 out of 100 customers ignore conventional surveys. That is why our revolutionary RICON i-Survey require just one touch to complete, driving up higher participation from your customers. What can be measured can be improved. Our survey management platform, lets you continuously audit your business using customer feedback, overlaid with contextual information like customer profile data.

Benefits of i-Survey:

  • Improving customer care through interaction with a voice to company, customer feels happy and important with sharing her/his experiences of received service
  • Collect several information about your company and employees performance
  • Eliminate the costs of data entry associated with transferring paper-based surveys to electronic format, while equally eliminating the scope for data entry errors during that process
  • Flexible questions managed remotely
  • Advertisement possibilities between voting or set as screen saver
  • Survey coordinator is able to monitor the results of the survey in near real-time
  • All data is stored in a database format and it is open to share with parter other application to use for performance, HR or customer satisfaction

 

RICON i-Survey solution is designed to get high-quality, real time feedback about customers experiences.
It operates across a broad spectrum of industries:
  • healthcare,
  • leisure&tourism,
  • hotels,
  • banks,
  • airports.

i-Survey solution is an industrial device with survey application. Supported languages are English, French, German and Turkish. Screen shows one simple question with 3 rating: GOOD, AVERAGE, POOR. More rating levels and questions are possible. New questions can be added and easily changed via i-Survey Management Platform. A ‘’Thank You’’ message appears after the rating and it can be managed too. The rating result sends to back-end server via 3G/Wi-Fi. RICON i-Survey application and powerful back-end reporting system allows survey data to be viewed and analysed instantly.

MANAGE QUESTIONS:
i-Survey questions can be easily added, changed, scheduled, different questions can be assigned to specific gropus, floors, buildings or regions of i-Survey devices. Device can be linked to an employee or to a department into any database. RICON i-Survey questions and answers can be designed in the format of your choice using our intuitive user-friendly i-Survey Management Platform.
i-Survey Management Platform:
  • The processed survey results are made available to monitoring team via user-friendly i-Survey Management Platform
  • Platform provides full view of all data coming from i-Survey devices
  • Votes history is being kept for trend monitoring and analysis
  • All the information is provided over the internet, there is no need for the user to invest in information technology or have specialist skills to adopt the i-Survey Management Platform
  • i-Survey Management Platform is web-based application, can be used by different department, region all around the world